Who to contact for what

Customers

• A problem with a service, a price or a wait at a salon: please speak to the salon first. Salons are independent businesses that set their own prices and run their own queue. You can talk to them at the counter, or call them from the salon's page, your token screen or your booking. If it still isn't sorted out, email us and we will help you reach the salon.
• Login, app or account help: for example the login code doesn't arrive, you can't log in, or a token, booking, coupon, BukPoints or referral reward looks wrong. Email or call us.
• Deleting your account: you can do it yourself any time from Profile → Delete my account.

Salon owners

• Plans and plan payments: pay for a Pro or Business plan only to the UPI ID shown on the Plan & partner page of your salon dashboard. If your plan isn't switched on after you paid, email us with the 12-digit UPI reference number (UTR) from your payment app, the amount, the date and your salon name. Plan prices are on our For salons page.
• Listing and verification: if your salon is still waiting to go live, was not approved, or you need help with your salon's details, email us with your salon name and the mobile number you log in with. You can change your services, prices and opening hours yourself in your dashboard.
• The rules for salons are in the Salon partner terms.

Field agents

• Earnings and payouts: first check the Earnings page in your agent app. It shows what each earning is still waiting for and your past payouts. If something still looks wrong, email us with your mobile number, the salon name and the payout date or UTR.
• Want to become a field agent? Apply here. The rules are in the Field agent terms.

Privacy and your data

To ask what data we hold about you, to correct it, or to have it deleted, email us (with the mobile number you log in with) or write to the postal address above. Our Privacy policy explains what we collect, why, and your rights.

Complaints

If you are not happy with how we handled something, you can make a formal complaint to our Grievance Officer, Neeraj Kumar. The Grievance redressal page explains how, and the time limits we follow.

Cancellations and refunds

See our Cancellation & refunds policy. Payments for salon services are made to the salon, so refunds for a service are between you and the salon.

Business and partnerships

For business, media or partnership questions, email us at contact@buksalon.in with a short note about who you are and what you have in mind.

What to put in your email

These details help us find your account and sort out the problem faster:

• The mobile number you log in with (your registered number).
• The salon name and its area or city.
• Your token number, or the date and time of your booking.
• For a payment: the 12-digit UTR, the amount and the date.
• A screenshot of the problem, and a few words about what happened.